Frequently Asked Questions - FAQ
How do I file a complaint with the City?
Citizens may register a complaint using the Citizens Response Number 270-651-3921. The Citizens Response Program (C.I.T.Y.) is the customer service center for the city government of Glasgow. Any question or concern regarding the City of Glasgow and its services such as trash collection, street maintenance, traffic signals, signs, street lights, permits, defective sidewalks, debris and weeds, maintenance in city parks, etc. can be reported to C.I.T.Y. By dialing 270-651-3921 you can ask a question, register a complaint, and offer a suggestion. A trained service representative will answer your call Monday through Friday between 7:30 AM and 4:30 PM. After hours, you can leave a message on our voice mail.Complaints related specifically to the Police Department should be reported to the Glasgow Police Chief by calling 270-651-5151.
How do I find out what is scheduled at the Plaza Theatre and get tickets?
All events can be seen at the Plaza Theatre's web site at www.plaza.org. You may also call 270-361-2101, extension 0 to get information, purchase tickets, etc.
How do I report a gas leak?
Call the emergency contact number at Atmos Energy at 270-651-8989
How do I find out about unemployment benefits?
Call 270-651-2121 or visit the Kentucky Career Center located at 445 North Green Street.
What is the phone number for the Kentucky Career Center?
What if I want to have a Special Event?
Such as Run, Walk, Rally, Parade, Wedding, Fair, Concert, Picnic, etc. You must complete Glasgow Police Department Special Event Application and call GPD 270-651-5151.
What if I want to plant a shrub or tree or put up a fence?
You must Call 811 before you dig. Know whats below before you dig. Tell the operator where you are planning to dig, what type of work you will be doing and your affected local utilities companies will be notified about your intent to dig. In a few days, they will send a locator to mark the approximate location of your underground lines, pipes and cables, so you will know what's below and be able to dig safely.
What holidays are observed by City of Glasgow?
New Years Day, Martin Luther King Jr. Birthday, President's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Friday After Thanksgiving, Christmas Eve and Christmas Day.
When is my City Property Tax due?
City Property Tax Bills are received by property owners by November 1st of each year.
- If paid by Nov. 30th - 2% discount.
- If paid by Dec. 31st - 1% discount.
- If paid by Jan 31st – net bill
- If paid after Jan 31st – penalty and interest applied.
Where do I pay my City taxes?
Taxes may be paid in the Administration Office located on the first floor of Glasgow City Hall, 126 East Public Square, during regular business hours of 7:30 AM - 4:30 PM. or mailed to Glasgow City Hall, P.O. Box 278, Glasgow, KY 42142-0278. If you request receipt please include self-addressed stamped envelope with payment and we will mail it back to you. For more information call Glasgow City Hall at 270-651-5131.
Where do I get a ID or driver's license?
Drivers licenses are issued by the Circuit Court Clerk’s Office located in the Barren County Court House. For information call 270- 651-3763.
Where do I go to register my car or get tags for my vehicle?
Car registration is conducted in the Barren County Court Clerk’s Office located in the County Government Building, 117 North Public Square. For information call 270-651-3783.
Where do I pay parking tickets?
Parking tickets may be paid at the Administration Offices on first floor of City Hall during normal business hours of 7:30 AM - 4:30 PM. There is also a “ticket drop box” located at the Glasgow Police Department, 100 South Broadway Street, Glasgow, KY 42141. 270-651-5131.
Where do I get a business license?
The Business License Fee Division Office is located on the first floor of City Hall, 126 East Public Square, at the end of hallway or you can visit their webpage . For more information call 270-651-5131.
Where do I get a marriage license?
Marriage Licenses are issued by the Barren County Clerk’s Office located in the Barren County Government Building, 117 North Public Square. For information call 270-651-3783.
Where can I get a copy of my birth certificate?
Call 1-502-564-4212 or http://chfs.ky.gov/dph/vital/birthcert.htm
Mailing Address: Office of Vital Statistics, 275 East Main Street 1E-A, Frankfort, KY 40621. Payment is required.
Where do I pay my water bill?
Where do I pay my electric bill?
Electric providers include the Glasgow Electric Plant Board , 100 Mallory Drive, phone 270-651-8341 or Farmers Rural Electric Cooperative, 504 South Broadway Street, phone 270-651-2191. For information about billing, please contact the appropriate provider.
Where can I get assistance with my electric bill?
Community Action Low-Income Home Energy Assistance Program, 411 Happy Valley Road, Glasgow, KY 42141, 270-651-8171.
Where do I get a Building/Electrical permit?
Building/Electrical permits are issued by the Glasgow Building Inspector's Office located on the 2nd floor of Glasgow City Hall, 126 East Public Square, during regular business hours of 7:30 AM - 4:30 PM. Phone 270-651-3921 for more information or visit the Building/Electric Inspection & Code Enforcement Department’s webpage for details about the process.
Where do I get a burn permit?
At Glasgow Fire Department, 203 South Broadway Street, 270-651-5170
Where is the Veterans' Affairs office located?
The Veterans’ Administration Representative, Mr. Stephen E. Buford Office is located on the ground floor (Basement Level) of City Hall, 126 East Public Square, 270-651-9578 or 1-800-850-1392.
Where do I look up property deeds?
Contact the Barren County Court Clerks office, located in the Barren County Government Building, 117 North Public Square, Glasgow, KY 42141. Phone 270-651-3783 for more information.
Where do I find out who owns property and other property information?
Contact the Barren County Property Valuation Administration, located on 2nd floor of the Barren County Government Building, 117 North Public Square, Glasgow, KY 42141. Phone 270-651-2026.
Where do I get an ID or work permit for my teenager?
Work permits are no longer required for teenagers. For more information contact the Kentucky Career Center, 445 North Green Street , Phone 270-651-2121
Who are the members of the Glasgow City Council?
Members of the Glasgow City Council and their contact information can be found on City Council link on this webpage.
What are the office hours for Glasgow City Hall?
Monday thru Friday 7 :30 a.m. until 4:30 p.m.
How do I find out if there are job openings with the City of Glasgow?
All employment opportunities with the City of Glasgow are posted on this webpage/employment.